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13
Ticket Response Cycle Time
Posted by Abhinav Sahgal on 13 June 2018 04:56 AM

Dear Kayako user,

Per our revised policy, it is mandatory to create a ticket for any query. Please feel free to call us at 210-530-7200 (Kraft Query) / 214-935-2636 (Heinz Query), if you DO NOT receive a response to your ticket in 3 business days.

This time of 3 business days will enable us to completely research and send accurate status on queries being raised by you at our Pay Helpdesk.

Please ensure that the ticket includes as much information as you can provide,
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